299brt's Privacy Policy — Your data is secure

299brt (https://299brt.org) is an internationally licensed online gaming platform serving players in Bangladesh and beyond. Our Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information ("Information").

By accessing or registering on the 299brt platform, you are deemed to have accepted this Privacy Policy. Please read it carefully before you start using the platform.

This policy has been drafted in accordance with international data protection standards and follows GDPR principles where applicable.

Various types of information are collected when you register and use our services at 299brt. A detailed breakdown by category is provided below:

299brt uses collected information only for specific, legitimate purposes. We never use your data for irrelevant advertising or sell it to third parties.

• Account Management: To verify registration and login, and to keep your account secure.
• KYC & Identity Verification: To verify age and identity in compliance with international gaming regulations.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Support: To resolve your issues and manage support tickets.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Service Improvement: To analyze user behavior and enhance the quality of the platform.
• Responsible Gaming: To identify signs of problem gambling and provide support to the member concerned.
• Legal Obligations: To comply with applicable laws and the requirements of regulatory authorities.

Under our Privacy Policy, members are given the opportunity to provide consent before their information is used, where legally required.

299brt never sells your personal information. However, certain information may be shared with trusted third parties in the limited circumstances outlined below:

• Payment Processors: bKash, Nagad, Rocket, and other approved payment partners — used solely to process transactions.
• KYC Verification Services: For identity verification in accordance with international standards.
• Game Provider: Game software providers on our platform — to deliver the gaming experience.
• Law Enforcement Agencies: When required by law, including court orders or legitimate investigations.
• Security Specialists: To address cyber threats and assist in fraud investigations.

Before sharing your information with any third party, we require them to sign strict confidentiality agreements ensuring your data is used only for its intended purpose.

299brt uses industry-leading technology to protect your personal and financial information. Our security infrastructure operates across the following layers:

• 256-bit SSL/TLS Encryption: Every data transfer is fully encrypted — no intermediary party can access it.
• AES-256 Database Encryption: All stored data is protected with the highest-grade encryption.
• Two-Factor Authentication (2FA): An extra layer of security has been added to your login.
• Firewall & DDoS Protection: To protect servers against cyberattacks.
• Regular Security Audits: Regular vulnerability assessments are conducted by third-party security experts.
• Staff Training: All staff involved in data handling are trained in privacy and confidentiality.
• Data Minimization: Only the information that is strictly necessary is collected and stored.

299brt uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cannot be disabled — they are essential for maintaining login sessions and ensuring security.
• Performance Cookies: Used for page load time and error analysis — activated only with your consent.
• Functionality Cookies: To remember your language preferences and custom settings.
• Analytics Cookies: To understand site traffic and user behavior.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to certain features of the platform.

Every 299brt member has the following rights over their personal information. To exercise any of these rights, please contact our support team.

299brt does not retain any information longer than necessary. Retention periods by data type are outlined below:

• Account & Identity Information: For the duration of active account and a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: A minimum of 7 years — in accordance with international financial regulations.
• Gaming History: For the duration of active account and up to 3 years after closure.
• Support Contact: 2 years from the date of last contact.
• Cookies & Session Data: 30 days to 1 year, depending on the type of cookie.
• Security Logs: 1 year or until the security investigation is concluded.

Once the retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

299brt strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that any information belongs to a minor, it will be deleted immediately and the associated account will be closed.
• If you believe your child has registered on the platform, please contact our support team immediately.

299brt may update this Privacy Policy from time to time to reflect changes in applicable law, technology, or business practices.

• For significant changes, you will be notified in advance via your registered email or through an in-platform notification.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• You can check the "Last Updated" date at the top of the page to see whether the policy has changed.

For any questions, requests, or complaints regarding the Privacy Policy, please contact our Data Protection team:

Our support team is available in English 24/7, 365 days a year. Privacy-related requests are typically handled within 3 to 5 business days.